
One of the promises I make to all my clients after we close escrow is that I don't go away after closing. After the commission check is deposited into my checking account, I don't disappear. I will stay with my clients and help them forever, or until I kick the bucket, which first occurs.
I feel like I owe my home sellers and home buyers my experience, advice and assistance, even if it's something simple like who has the best sale on shoes in town. They know they can always call me, and I will respond. I don't know how other agents run their business, but this premise has worked well for me, and I believe I owe it.
Today a client called because she had leak in her living room ceiling. I suggested she call The Roof Doctors, because all the homes in Land Park that I suspect might have a problem due to an older roof get a paid roof certification from the seller. I insist on it. Not just any roofing company, mind you, but one that will still be in business when a problem occurs.
Mrs. Land Park home owner called me later to say she was afraid her ceiling was going to fall down and, being the weekend, she couldn't get in touch with anybody from the roof certification company. Getting a roof inspection is important in any escrow, but getting it certified for 2 to 3 years after closing is essential.
I put on my rain gear and walked over to their home. Sure enough, the ceiling in the dining room was leaking and a big puddle was forming overhead. They had a pasta pan on the table under the leak. Water dripped into the bucket and then bounced on the table. The first thing I said was "poke a hole in the ceiling and let the water drain into a larger container." We went out to the garage to find a larger receptacle and found the perfect thing -- a plastic storage container.
Then, I went into the attic with Mr. Land Park Home Owner. I cautioned him to walk gingerly on the studs and don't step in between. He poked around in the insulation and showed me the spot where he thought the leak was. He'd been poking around in that area all day looking for a leak but couldn't find it. That's funny. It wasn't anywhere near the spot I would have guessed. Because when I walked up the sidewalk tonight, I looked at the roof. The spinning vent was directly in the middle of the house. I was standing under the spinning vent, which meant the leak had to be to the right.
Sure enough, we looked to the right and low and behold discovered a huge pile of soggy insulation.
Mr. and Mrs. Land Park homeowner said they thought the seller might have mislead them and not disclosed this problem. Then, they thought maybe the home inspector missed it. Any of those suspicions could be true and might even be true, but I had another idea. This home had a new HVAC installed a few days before closing, and the the HVAC system was situated on the roof. I know that home inspectors routinely inspect the perimeters of an attic. And if the seller had repaired a leak, she might have no reason to believe it was going to continue to leak. I advised them to closely read their disclosures and transfer disclosure statement.
Sure enough, Mr. Land Park home owner crawled under the eaves and discovered there was water coming down the side of a pipe leading to the HVAC.
I realize it is not my place to crawl around in attics. I am also not licensed to give advice on home remodeling, home improvement nor home repairs, and I tell clients that. But sometimes you've got to do what you think is right for your clients. I couldn't leave these people to their own devices or they would be sitting in a home right now, trying to serve dinner on a dining room table that was continually splashed with water leaking from the ceiling.
What do you think is too far to go for your clients?

Photo: Big Stock Photo
The Short Sale, by Elizabeth Weintraub, from Archer Ellison coming in January 2009.

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Elizabeth Weintraub is an author, home buying columnist for The New York Times-owned About.com, a Land Park resident, and a Land Park real estate agent who specializes in older, classic homes in Land Park, Curtis Park, Midtown and East Sacramento. Weintraub is also a Sacramento Short Sale agent who lists and successfully sells short sales throughout Sacramento. Call Elizabeth Weintraub at 916.233.6759. Put 35 years of real estate experience to work for you. DRE License # 00697006.
The Short Sale Savior, by Elizabeth Weintraub, available through bookstores everywhere and at Amazon.com.
Photo: Unless otherwise noted in this blog, the photo is copyrighted by Big Stock Photo and used with permission.
The views expressed herein are Weintraub's personal views and do not reflect the views of Lyon Real Estate.